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Coronavirus COVID-19 Clearabee Update

Blog

Posted 24.03.2020

By Clearabee

Updated: 22/05/2020 15:00

Summary:

Our rubbish clearance services continue to operate nationwide. We will be operating as 'normal' (please see below) over the bank holiday weekend which includes Monday 25th May. Over the bank holiday there is a slightly elevated risk of a service failure as some commercial waste transfer facilities may operate limited hours but we do expect to fulfill all bookings. Our contact centre will be open normal hours on Saturday and Monday.

Please note some skips are delayed. Due to exceptional demand and some skips being kept for longer than usual and therefore not available for collection, we are not able to predict availability with 100% accuracy although the vast majority are being fulfilled as expected.

Man & Van - operating normally Monday - Saturday incl bank holidays.

Skip hire & skip bag - mostly operating normally, some delays in delivery / collection in some parts of the country. Some skip deliveries are delayed and we do not always know until the last minute which does mean there is a risk of some service failures which we apologise for (impacting aroound 5% of orders). We can offer our same day clearance service if there is an urgent or emergency requirement and there is an issue with the skip delivery.

Our skip bags are being dispatched on a same day basis (Mon-Fri) with next day delivery and we understand there are very few interruptions. Field teams - Contact free collections, mostly operating solo and collecting from outside or secure areas inside.

Clearabee office - 100% remote working but all teams functioning as normal.

Opening hours: We are open our regular hours of 08:00 - 18:00 (Mon - Fri) and 08:30 - 17:30 on Saturday and bank holidays. Emergency helpdesk remains open 7 days a week supporting contracts where we operate as a COVID-19 Critical Contractor.

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Additional details

The Government announced on 23rd March that people should stay at home wherever possible with restrictions on retail outlets opening. In line with current advice, some businesses need to stay open for the public good and to support the nation. Clearabee provides a support role to key sectors including supermarkets, emergency maintenance, the NHS and the MOD and has been granted COVID-19 Critical Contractor status covering key contracts. We also provide essential services to homes and businesses where waste may cause an environmental hazard or where individuals are unable to dispose of waste themselves.

We recognise that we provide essential services to many of our customers and want to reassure them that we will continue to provide them with a service as long as we are able to do so. There may be some delays in collection or getting through to our contact centre during this period.

Current Government advice allows us to enter the home to collect waste. However we have brought in more stringent measures to protect staff and customers which does mean waste should be left outside unless the house is unoccupied or the waste can be completely isolated. We will not be able to enter the home if someone is shielding indoors or is in a high risk group. If you identify to us in advance that a person is vulnerable (but not high risk) and may require additional assistance, we will do our best to accommodate this safely. In person contact should be kept to an absolute minimum and only when strictly required and if required from a distance of at least 2m.

Overview of measures we have put in place:

  • Waste should be placed outside wherever it is possible to do so to ensure that there is no close human interaction.

  • Where this is not possible waste should be contained in a single room away from other people

  • We are not able to collect if you are exhibiting symptoms or have been exposed to the virus or are isolating due to potential exposure

  • Our staff are taking precautions and only attending work if they are fit to do so

  • Most of our field teams are operating 'solo' ensuring social distancing is maintained. If your clearance definitely requires two people please contact us.

  • We will not hand over tablets, mobile phones or documentation and will sign these on your behalf

  • Our office functions operate as normal but our staff are working 100% remotely.

  • Waste from homes with possible cases of COVID-19 and waste from cleaning of areas where possible cases have been identified should be double bagged, using a strong rubbish bag. These bags should be tied and stored for at least 72 hours or they will need to be moved as Category B infectious waste in orange bags (which we cannot help with). More info here.

We would ask all customers to cooperate fully during these difficult times to ensure we can continue to operate safely.