What are cookies?
Cookies are very small text files that are placed on your computer, smartphone or other device when you access some websites on the internet.
None of the cookies we use collect your personal information and they can’t be used to identify you.
Types of cookies
The length of time for which a cookie stays on your device depends on its type. We use two different types of cookies on our websites.
Session cookies are temporary cookies which exist only during the time you use the website and are deleted when you close the browser after using the website. Session cookies help our websites remember what you chose on the previous page, when booking our services for example, avoiding the need to re-enter information.
Persistent cookies stay on your device after you’ve visited our website. For example, if you tick the ‘Remember my ID’ box when you log in to our loyalty program a persistent cookie will be used so that the site remembers you for the next time you try to log in. Persistent cookies help us identify you as a unique visitor but don’t contain information that could be used to identify you to another person.
- In booking services to retain information between pages. Without cookies enabled you won’t be able to make a booking.
- On our login page, you may have the opportunity to “remember my login” in order to save you having to enter your username every time you visit the site. This function uses a persistent cookie.
- For our webchat program to make sure that text conversations are continuous and you won’t have to repeat information if your internet connection is lost.
- Clearabee use web analytics to understand the way in which visitors use our sites and see the path they take through the website.
The analytics services we use are:
You can find below more information about each individual session session cookie and how to recognise them:
- PHPSESHID - This helps us to provide a better experience by keeping information between pages.
- Tawk_xxxxxxxx - This cookie is used to make sure we are still talking to the same person during a webchat session.
- x_stripe_mid - This cookie contains information about your purchase when building a booking by moving from page to page. You will only receive this cookie when making a card purchase.
How to control and delete cookies on your pc, tablet or smartphone.
If you want to restrict or block the cookies that we set, you can do this through your browser settings. The ‘help’ function within your browser should tell you how.
Alternatively, you could visit www.aboutcookies.org, which contains detailed information on cookies on a wide variety of browsers. You’ll also find details on how to view and delete cookies from your computer. To learn about controlling cookies on the browser of your mobile device please refer to your handset manual.
Cookies in emails
Web beacons: tiny, invisible images placed in emails to tell us whether you’ve opened them (and if so how often), how you interacted with them (for example the time you spent reading the email), which email software and web browser you used, which device you used and your IP address. We also use web beacons to help us display emails in the best format for your device.
Link tracking: our emails may contain a number of hyperlinks, each of which has a unique tag. When you click on one of these links the mailing company logs the click so that we can understand who has clicked through from an email to our website. We use this information to personalise future messages to you.
Making choices about cookies
If you don’t want to accept cookies from our emails, you can close the email before downloading any images or clicking on any links. You can also set your browser to restrict or reject cookies. These settings will apply to all cookies on websites and emails.
In some instances, depending on your email or browser settings, cookies in an email may be automatically accepted (for example, when you’ve added an email address to your address book or safe senders list). Please check your email browser or device instructions for more information on this.