Man & Van FAQs
Our man and van style rubbish clearance service is our most flexible and versatile solution. We can remove most waste streams from most locations on a same day basis, almost anywhere in the country.Book now
Rubbish Removal FAQ Man & Van
We’re on a mission to make rubbish removal as easy and stress free as possible and have compiled a detailed list of questions below, for those after some extra detail. If we’ve missed anything or if you have any questions at all we are open 7 days a week over the telephone, email and web chat.
What rubbish can you remove?
Whilst this list is not definitive, we can remove the following:
- Bulky waste such as sofas, armchairs, beds, divans, tables, chairs, cupboards, desks
- Electrical waste (WEEE) such as lamps, bulbs, microwaves, ovens, cookers, computers, hair dryers, toasters
- Hazardous waste such as fluorescent tubes, fridges, freezers, TV’s, monitors although extra charges will usually apply
- Bin bags, sacks and black bags from homes and businesses
- Garden waste such as clippings and garden furniture
There are some waste streams we cannot ordinarily remove due to health and safety or compliance, but if you contact us first we can usually provide a bespoke solution.
- Raw food and meat such as category 3 ABP waste
- Licensed and unlicensed asbestos
- Working around needles and sharps
- Chemicals and solvents including most paints
Location of your waste
Whilst this list is not definitive, we can remove the following:
- Indoors including upstairs
- Outside including gardens
We cannot remove rubbish from locations where there is a health and safety risk or a risk of us causing damage. This includes:
- Removing waste from attics or lofts, even if boarded
- Accessing steep, unstable or damaged steps and staircases
- Where there are parking issues such as having to cross a dual carriageway in order to access the waste
Preparing your rubbish for removal
Estimating and quoting
Sometimes it can be hard to accurately gauge how much you have to go. You can use our website to help and we typically give the guide of 2 small domestic washing machines is around the same size as 1 cubic yard (0.83m3).
However customers can also email a list of items, a description of the waste or ideally send a photo of the waste. This will allow us to provide a much more accurate estimate of the collection size you require before booking.
Bulky waste is typically around 50-60kg’s per cubic yard whilst heavy and dense waste could weigh as much as 1 tonne for a single cubic yard. For this reason we will always ask whether you have any heavy and dense waste such as bricks, rubble and soil, as this may impact the cost or mean we recommend a skip hire service instead (which we can supply).
As a guide bricks weigh around 2kg each, a rubble sack usually weighs around 20-30kg and a tonne bag full of heavy and dense waste can be anywhere from 350kg - 1000kg.
As long as you don’t have anything dramatically heavy weight will not be an issue and not usually something to consider from a cost perspective.
If wish to be charged by precise weight we can provision this service and would charge off a calibrated weighbridge, but this would be a bespoke service booked separately with minimum charges.
We only charge for what we have removed. If there is extra waste we will re-quote and take an extra payment or we can collect just what was originally booked in. We’re usually able to collect more rubbish on the day so if you do have some more items to add we will still get it all cleared.
If you have prepaid for a collection and we end up collecting less we will reduce the cost down and provide a refund for the difference.
There are a few extras we charge which reflects the additional cost we incur.
Fridges, freezers and aircon units (anything with coolant) - £30 each.
These items are hazardous and must be specially processed to make them safe and ensure there is no environmental risk. Higher charges will apply for large commercial fridges.
TV / monitors / laptops - £10 each
These items are usually hazardous and must be disposed of at specialist facilities.
Mattresses - £15 each
These items are very difficult to recycle. They are usually recycled but have to go through a very manual process to achieve this result, which accounts for the additional charge.
Tyres - £6 each
Tyres are a specialist waste stream which must be disposed of at a specialist facility, adding to the cost.
We offer AM, PM and 2 hour time slots. By default we book customers for an all day collection as this allows us to optimise our routes to minimise mileage and make our service more environmentally friendly and cost less.
However customers can request a time slot, ranging from a free morning or afternoon slot to a two hour premium arrival slot which costs £20.
Our hours of operation are typically 8am to 8pm although in exceptional circumstances we can arrive outside of these hours.
When we are on the way you will receive an SMS and an email which will tell you the estimated arrival time, the vehicle attending and a tracking link, so you can monitor the progress in real time. Typically this will give you at least 30 minutes notice.
We can also give you a call when we are on the way or if you need more notice we can usually accommodate this.
You don’t need to be in, in order for us to collect your rubbish. However you must have prepaid for your waste or be immediately contactable. Even if you have prepaid for your rubbish we recommend you are contactable in case we have a query.
If you are not going to be in it is important the waste is very clearly identifiable and where possible we would recommend a photo is sent to us in advance, which we make available to our removal team on the day.
Please remember if we cannot contact you for payment or if the scope of the collection is not clear, the removal of your rubbish may not take place and extra charges may apply if we need to re-attend.
We used a mixed fleet. These include our aluminium chassis luton style vehicles which are perfect for home and business waste, to our fleet of cage tippers which are ideal for construction waste. We also have some sprinter style vans which can be useful when there is low access.
In reality we could send any of our vehicles, and as we charge primarily off volume, as agreed up front, and not ‘full loads’, it won’t have any impact on the cost of the service.
There are not usually any extra charges for collecting your waste due to the location. There are however some exceptions which may increase the cost, including:
- Parking restrictions preventing easy access to the waste and the team having to park much further away
- High rise building with a lift unavailable for removal on larger collections
- High security access control preventing easy access through the building
- Waste located in a field or some way away from the road
Removing your rubbish on the day
Once we arrive we will assess the waste we are collecting and if the collection is not a fixed price (such as a sofa removal) then we will confirm the final cost. We can clear as much or as little waste as you like, so if there is extra waste we will quote the difference and if you are happy we will crack on with the clearance.
We will nearly always confirm a final price up front, as long as can reasonably assess the load. This means if you have a big pile of waste we will quote based off what we can see, but if we then uncover a large pile of bricks for example, we may have to revise the cost. However, nearly every collection we undertake is finalised before we start work, so this is not usually an issue.
We can clear most waste, so this isn’t a problem for us. If you got it badly wrong, or we helped with a quote and the scope wasn’t clear to us and there is a large variation in the cost, we will usually be able to offer a refund on the call out charge.
This is handled on a case by case basis and does depend on the circumstances, but we do appreciate sometimes it can be difficult to get 100% right or there can be a genuine misunderstanding.
If there is an additional payment due, we will take payment at the start of the job by card. We do this to ensure there are no extra costs incurred if there are issues or delays with payment.
All payments are by credit or debit card, we do not take any cash whatsoever, and you should never be asked for cash by our teams. We take all major credit cards, including Visa, Mastercard and American Express and there are no extra charges for this.
Payment is taken by our truck teams using their PCI compliant tablets. No card details are saved anywhere.
Waste documentation & Duty of Care
We supply all customers with an electronic Waste Transfer Note, which forms a key part of your Duty of Care. This is emailed to you once the job is completed along with your payment receipt.
Our Waste Transfer Note will detail the time and date of collection, the vehicle registration, waste type and amount removed. Once your waste arrives at a local Waste Transfer Station we will also be able to provide the place of disposal and recycling rate, which is typically over 95% nationwide.
Once we collect your waste we will transfer it to a local commercial Waste Transfer Station. All of these local Waste Transfer Stations are audited by our compliance team, ensuring they conform to the highest environmental and health and safety standards.
From here the waste will be sorted and in most cases recycled. Across the country we average a landfill diversion rate exceeding 95%.
We’re able to provide this information to you once the vehicle tips.